Privacy Policy
Last updated: 21 September 2026
Three to Eleven is run by Himali Sahni, who is responsible for the personal information described below (the "data controller"). We take the privacy of families, and especially children, seriously.
Contact: threetoeleventutoring@gmail.com
1. What information we collect
About you: your name, email address, phone number, and any messages you send us.
About your child: their name, age or date of birth, and information you choose to share about their learning, nursery or school applications.
Health and additional needs: allergies, medical conditions or additional needs you tell us about so we can keep your child safe.
Session notes and reports: our observations of your child's learning and progress.
Photos and videos: only shared with your written consent.
Payment and booking details: processed through Revolut / Bookwhen. We do not see or store your full card details.
Website information: basic data about how visitors use our website, collected through cookies (see section 7).
2. How we use it and why
What we do
Take bookings, deliver sessions and write reports
Reply to enquiries
Keep your child safe (health, allergies, emergency contacts)
Keep financial records
Use photos, videos or reviews on our website or social media (only with your consent, which you can withdraw at any time)
Send you the free 4+ Readiness Checklist and occasional updates
Improve our website and services
3. Who we share it with
We never sell your information. We use trusted services to run the business, and they only use your information to provide their service to us:
Squarespace: our website and contact forms
Bookwhen: bookings and payments
Google: email (Gmail), forms and file storage
WhatsApp: our parent community group. Please note that other members of the group can see your name and phone number.
Canva: designing reports and materials
We will share information with the authorities only where the law requires it, or where we have a safeguarding concern about a child.
4. How long we keep it
Enquiries that do not lead to a booking: up to 12 months
Session notes, reports and health information: 2 years after your child's last session
Financial and booking records: 6 years, as required by HMRC
Photos, videos and reviews: until you withdraw consent
Marketing contacts: until you unsubscribe
5. Your rights
You have the right to:
ask for a copy of the information we hold about you or your child
ask us to correct anything that is wrong
ask us to delete information, where we are not required to keep it
object to or restrict how we use your information
withdraw consent at any time, for example for photos or marketing
To use any of these rights, email threetoeleventutoring@gmail.com.
6. Keeping it safe
We store information securely, limit access to people who need it, and use password-protected accounts.
7. Cookies
Our website uses cookies to make it work and to understand how visitors use it. Essential cookies are always on. Analytics cookies are only used if you accept them in the cookie banner, and you can change your choice at any time.
8. Complaints
If you have a concern about how we use your information, please contact us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
9. Changes
We may update this policy from time to time. The latest version will always be on this page.